Terms and Conditions

Last updated: 25 August 2026

These Terms and Conditions apply to the use of www.velxialondon.co.uk and purchases made from Velxia London.

Business Information

Velxia London is a trading brand of THE MALALA TRADING LTD, company number SC887426, registered in Scotland.

Registered office:
9 Clifton Place
Coatbridge
Lanarkshire
Scotland
ML5 3RL
United Kingdom

Customer service, shipping and returns address:
68 Hillside Crescent
Hamilton
ML3 6TJ
United Kingdom

Email: contact@velxialondon.co.uk
Telephone: +44 7832 715524

A trademark application has been made for the Velxia London brand. Until registration is completed, Velxia London should not be described as a registered trademark.

Acceptance of These Terms

By using our website or placing an order, customers agree to these Terms and Conditions. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded, including statutory rights under UK consumer law.

Eligibility to Order

Customers must provide accurate and complete information when placing an order. A person placing an order on behalf of another person or organisation confirms that they have authority to do so.

Product Information

We take reasonable care to ensure that product descriptions, images, ingredients, shades, sizes, quantities and prices are accurate. Product colours may appear slightly different because of photography, lighting or screen settings. Manufacturers may occasionally update product packaging without notice. Any replacement packaging should not materially change the product ordered.

Customers should review product ingredients, warnings and directions before use. Customers with allergies, sensitivities, skin conditions, pregnancy-related concerns or medical concerns should consult an appropriate healthcare professional before using a product. Products must be used according to the manufacturer's instructions.

Cosmetic Results

Cosmetic and skincare results can vary between individuals. Product descriptions, reviews and marketing content do not guarantee a specific result. Nothing on our website constitutes medical advice.

Product Availability

All products are subject to availability. Adding an item to the shopping basket does not reserve it. If a product becomes unavailable after an order is placed, we will contact the customer and refund the unavailable product.

Prices and VAT

All prices are shown in pounds sterling (£). Where VAT is applicable, displayed consumer prices include VAT unless clearly stated otherwise. The applicable product price, delivery charge and total amount payable will be displayed before the customer completes payment. Our VAT registration number will be added to the website and relevant documents once available.

Delivery Charges

Standard delivery throughout the United Kingdom costs £6.00 per order. No hidden delivery fee will be added after an order has been placed.

Payment

Available payment methods are displayed at checkout. Payment must be authorised before an order can be processed. Payment services may be provided by Shopify Payments or another authorised payment provider. We are not responsible for delays caused by a bank or payment provider declining or reviewing a transaction.

Order Process

After an order is placed, we will send an acknowledgement email. The acknowledgement confirms receipt of the order but does not necessarily confirm acceptance. Unless we state otherwise, a contract is formed when we dispatch the order and send a dispatch confirmation.

We may decline or cancel an order for a legitimate reason, including payment failure, suspected fraud, product unavailability, delivery restrictions, an obvious pricing or description error, or a breach of these terms. If we cancel an order after taking payment, we will refund the amount paid.

Delivery

Orders are normally processed within 0–1 working day. Standard delivery normally takes 2–4 working days after dispatch. Delivery times are estimates and can be affected by events outside our reasonable control. Please review our separate Shipping Policy for complete information.

Cancellations and Returns

Subject to applicable exclusions, customers may cancel eligible online purchases within 14 calendar days after the day on which the goods are received. Sealed cosmetics, beauty and hygiene-sensitive products cannot normally be returned after the protective seal or hygiene packaging has been opened, broken or removed. This exclusion does not affect rights relating to faulty, damaged, incorrectly supplied or misdescribed products. Please review our separate Returns and Refund Policy.

Promotional Codes

Promotional codes are subject to their stated terms. Unless otherwise stated, only one promotional code may be used per order, codes cannot be exchanged for cash, codes cannot be applied retrospectively, codes may have expiry dates or product restrictions, and we may cancel a code that is used fraudulently or contrary to its conditions.

Website Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for activity performed through their accounts. Customers should notify us promptly if they suspect unauthorised account access.

Reviews and User Content

Customers must ensure that reviews or other content submitted to our website are truthful, lawful and based on genuine experience. Content must not be defamatory, abusive, discriminatory, fraudulent, misleading or infringe another person's rights. We may moderate or remove content that violates these requirements.

Website Use

Customers must not use the website unlawfully or fraudulently, attempt unauthorised access, introduce malicious code, interfere with website operation, scrape or copy website content without permission, or use our brand or content in a misleading manner.

Intellectual Property

Website content, including branding, text, photographs, graphics and design elements, belongs to THE MALALA TRADING LTD or its licensors and is protected by applicable intellectual-property laws. Content may not be copied, reproduced or commercially exploited without written permission.

Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any matter that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed. Products purchased as a consumer are supplied for private use. Subject to applicable law, we are not responsible for business losses arising from a consumer transaction.

Events Outside Our Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control. Such circumstances may include courier disruption, severe weather, natural disasters, public emergencies, strikes, transport interruption, supply-chain disruption or telecommunications failure. We will take reasonable steps to minimise disruption.

Privacy

Personal information is handled according to our Privacy Policy and Cookie Policy.

Severability

If any part of these terms is found invalid or unenforceable, the remaining provisions will continue to apply.

No Waiver

If we do not immediately enforce a provision, this does not mean we waive our right to enforce it later.

Governing Law

These terms and any contract between us are governed by Scottish law. Consumers living elsewhere in the United Kingdom retain any mandatory protections available under the laws applicable to them. Scottish courts will have jurisdiction, but consumers may also have the right to bring proceedings in the part of the United Kingdom where they live.

Changes to These Terms

We may update these terms when our services, practices or legal obligations change. The terms applying to an order will normally be those published when the order was placed.