Where Does Velxia London Deliver?
We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
How Much Does Delivery Cost?
Standard UK delivery costs £6.00 per order. The complete delivery charge is displayed at checkout before payment.
How Long Does Delivery Take?
Orders are normally processed within 0–1 working day. Standard delivery normally takes 2–4 working days after dispatch. Working days are Monday to Friday, excluding UK bank holidays.
How Can I Track My Order?
Where tracking is available, we will send a tracking number or tracking link in the dispatch confirmation email.
What Should I Do If My Order Is Delayed?
If your order has not arrived within the expected delivery period, email contact@velxialondon.co.uk with your full name and order number.
Can I Change My Delivery Address?
Contact us immediately if you need to change your delivery address. We cannot guarantee an address change after an order has entered processing or has been dispatched.
Can I Cancel My Order?
Contact us immediately at contact@velxialondon.co.uk if you wish to cancel an order. We will try to cancel it before dispatch. If the order has already been dispatched, our standard Returns and Refund Policy will apply.
Can I Return a Product?
Subject to applicable exclusions, eligible unused products may be returned after notifying us within 14 calendar days after receipt. Customers must contact us before sending a return.
Can Opened Cosmetics Be Returned?
For health and hygiene reasons, cosmetics, beauty products and personal-care products cannot normally be returned after their protective seal or hygiene packaging has been opened, broken or removed. This does not affect customers' rights where a product is faulty, damaged, incorrectly supplied or not as described.
Who Pays the Return Postage?
Customers pay the direct return-postage cost for eligible change-of-mind returns. If a product is confirmed as faulty, damaged or incorrectly supplied, Velxia London will provide an appropriate return solution in accordance with applicable law.
Do You Charge a Restocking Fee?
No. We do not charge a restocking fee.
When Will I Receive My Refund?
Approved refunds are issued to the original payment method without undue delay and within 14 calendar days of receiving the returned goods or acceptable proof that they were sent back, as applicable. After the refund is issued, a bank or payment provider may require approximately 5–10 working days to display it.
Do You Offer Exchanges?
We do not currently offer direct exchanges. Customers may return an eligible product and place a new order for the preferred product.
What If My Product Arrives Damaged or Incorrect?
Contact us as soon as possible at contact@velxialondon.co.uk. Please provide your order number, an explanation of the problem and clear photographs of the product and packaging.
Are the Products Genuine?
We aim to source and supply genuine products through reputable suppliers. Product packaging may occasionally change where a manufacturer updates its design.
How Can I Check the Ingredients?
Available ingredient information should be displayed on the product page or product packaging. Customers with allergies, sensitivities or medical concerns should review the complete product information and consult an appropriate healthcare professional before use.
How Can I Contact Velxia London?
Email: contact@velxialondon.co.uk
Telephone: +44 7832 715524
We normally aim to respond to emails within 1–2 working days.