Once your order has been dispatched, we will send a dispatch confirmation email. Where tracking is available, the email will contain your tracking number or a link to the courier's tracking service.
Please allow time for the courier's tracking system to update after receiving your dispatch confirmation.
If your order has not arrived within the estimated delivery period, contact us at:
Email: contact@velxialondon.co.uk
Telephone: +44 7832 715524
Please include your full name and order number so we can investigate the delivery.
Standard Delivery Information
Delivery area: Entire United Kingdom
Delivery charge: £6.00 per order
Processing time: 0–1 working day
Delivery after dispatch: Normally 2–4 working days