At Velxia London, we aim to provide genuine, accurately described cosmetics, beauty and personal-care products.
We source products through suppliers we consider reputable and take reasonable steps to confirm product identity and condition.
Manufacturer packaging, labels or presentation may occasionally change without notice. Where packaging is updated, the product supplied should remain materially consistent with the description displayed on our website.
Customers should always review the product packaging, ingredients, warnings and directions before use.
If you believe a product is damaged, incorrect or not as described, contact us at contact@velxialondon.co.uk and provide your order number and clear photographs.